Tell us within 30 days
Start from your account or reply to the order email. Opened jars are okay for first-time taste-promise returns.
— Our 30-day promise
If it does not taste like sugar, send it back.
Even opened jars. We keep returns attached to your original order so the item, reason, pickup, and refund status stay visible.
30day taste promise
Openedjars covered
3–5drefunds
We arrange pickup
We confirm the item, reason, and address, then schedule reverse pickup or a partner drop-off.
Refund in 3-5 days
Refunds go back to the original payment method once the request is approved and logged.
— Good to know
No forms, no fuss, but clear rules.
Covered+
Taste issue on a first order, damaged jars, wrong item, leaking pack, or missing item.
Not covered+
Bulk trade terms, more than one opened jar per household, or requests after 30 days unless damaged.
Subscriptions+
Skip, pause, or cancel before the next dispatch. We still help if a renewal shipped by mistake.
Proof+
For damage, one photo is enough. For taste, a short note helps the food team improve the batch.
Ready to start?
Open account returns →Have your order code or checkout email nearby.
— Returns desk
Tell us what went wrong.
Account returns are fastest, but this form routes special cases, damaged parcels, and taste notes to the same support backend.
